Quality and Satisfaction Initiatives
Deborah Heart and Lung Center is committed to quality care. Our vision is to be known for excellent clinical outcomes, for supreme customer-driven service, and as the ultimate leader in patient safety and privacy. We partner with quality providers and payers to ensure a seamless continuum of care to the patients we serve, continuously seeking to improve both service and quality in the most cost-effective manner.
Deborah uses the Continuous and Total Quality Improvement models to perform and evaluate vital processes that affect patient care at the Center. We involve our entire organization in a continuous process of customer-driven quality improvement activities.
Our commitment is exemplified by our participation in a number of federal, state, and privately supported quality programs. We voluntarily collect and submit data to a number of external programs.
We are proud of our performance and ranking at both national and state levels for our management of heart, lung, and vascular diseases.
DNV GL Accredited
By earning accreditation, Deborah Heart and Lung Center has demonstrated it meets or exceeds patient safety standards set forth by the U.S. Centers for Medicare and Medicaid Services. DNV GL’s accreditation program is the only one to integrate the ISO 9001 Quality Management System with the Medicare Conditions of Participation. ISO 9001 is the world’s most trusted quality management system used by performance-driven organizations around the world to advance their quality and sustainability objectives.
DNV GL’s accreditation program, called NIAHO® (Integrated Accreditation of Healthcare Organizations), involves annual hospital surveys and encourages hospitals to openly share information across departments and to discover improvements in clinical workflows and safety protocols.
DNV GL is a world-leading certification body that helps hospitals achieve excellence by improving quality and patient safety through hospital accreditation, managing infection risk, and management system certification and training. The DNV GL Group operates in more than 100 countries.
Hospital Consumer Assessment of Healthcare Providers and Systems
The HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) survey is the first national, standardized, publicly reported survey of patients’ perspectives of hospital care.
While many hospitals have collected information on patient satisfaction for their own internal use, until HCAHPS there was no national standard for collecting and publicly reporting information about patient experience of care that allowed valid comparisons to be made across hospitals locally, regionally and nationally.
The Leapfrog Group is an organization comprised of over 170 companies, including Fortune 500 companies and large and small private and public organizations that provide health benefits for their employees, retirees, and dependents. Leapfrog Group spends nearly $67 billion each year on health care for over 36 million Americans in all 50 states. This Group represents a significant purchasing power in the healthcare industry, the purpose of which is to use the way they purchase health care to influence hospitals to improve the safety, quality, and affordability of healthcare for Americans. This is achieved by rewarding hospitals who successfully implement initiatives that improve health care safety, quality, and customer value.
Deborah Heart and Lung Center voluntarily completes the Leapfrog Survey for public reporting. In addition to scores on the survey, Leapfrog also assigns a Hospital Safety Grade. However, Deborah Heart and Lung Center is not assigned a safety grade because we are considered a specialty hospital and there is no safety grade for a specialty hospital.
The Leapfrog Survey scores hospitals on the following measures:
- Inpatient Care Management
- Medication Safety
- Hospital-Acquired Conditions
National Hospital Compare
Hospital Compare has information about the quality of care at over 4,000 Medicare-certified hospitals across the country. You can use Hospital Compare to find hospitals and compare the quality of their care.
The information on Hospital Compare helps you make decisions about where you get your health care and encourages hospitals to improve the quality of care they provide.
Hospital Compare was created through the efforts of the Centers for Medicare & Medicaid Services (CMS), in collaboration with organizations representing consumers, hospitals, doctors, employers, accrediting organizations, and other federal agencies.
The Hospital Compare overall rating summarizes up to 57 quality measures across seven areas of quality into a single star rating for each hospital. Once reporting thresholds are met, a hospital’s overall rating is calculated using only those measures for which data are available. This may include as few as 9 or as many as 57 measures. The average is about 39 measures. Deborah has consistently achieved a rank in the top 10-20% of all hospitals nationwide and has achieved the status of “Top Hospital” for a number of quality measures.
Deborah Heart and Lung Center submits data to this national database for public reporting for the following performance measures:
- Safety of Care
- Patient Experience
- Effectiveness of Care
- Timeliness of Care
- Efficient Use of Medical Imaging
New Jersey Report Card
Hospitals submit data to the New Jersey Department of Health for public reporting as part of the State’s hospital quality performance initiative to provide information on hospital quality to patients, families, and healthcare professionals. Deborah Heart and Lung Center submits data to the New Jersey Department of Health public reporting division for the following performance measures:
- Heart Attack
- Surgical Care Improvement
- Heart Failure
- Safety Indicators
- Healthcare-Associated Infections