Survey after survey, our patients have described their experience at Deborah as exemplary. Their feedback confirms that our team has the highest level of dedication, professionalism and knowledge, with remarkable communication skills and a comforting sense of caring. Read below what our patients have said about the experience you can expect here.
Based on thousands of testimonials and patient surveys, it is clear that one of the things our patients appreciate the most is our ability to communicate with them about complex topics during what is often a very emotional time. The number of people who have commented on their physician’s listening skills, ability to simplify complicated diagnoses, and a commitment to caring for the whole person is a testament to the quality of our team.
Rated 4 out of 5 stars by National Hospital Compare and the Centers for Medicare & Medicaid Services (CMS) for providing safe, timely, high quality care and a superior patient experience. Deborah has consistently achieved a rank in the top 10 to 20% of all hospitals nationwide and has achieved designation as a “Top Hospital” for a variety of quality measures.
We’ve partnered with RepuGen, a leading independent patient satisfaction company to collect and calculate our survey data. They survey all patients who are seen in our outpatient clinic within 24 hours of their visit. Patients are asked to complete the survey and provide comments about the care they received, which we use to improve and enhance our care.
Patients are asked to rate their experience on a scale from 0 to 10, with 0 being poor and 10 being excellent. Our provider average is 9.6/10, which we have extrapolated to 4.8/5 on a typical 5-star rating system.
HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) is the first national, standardized, publicly reported survey of patients’ perspectives of hospital care. We are proud to rank highly with patients based on their own experiences.
HeroCare Connect™ is a unique collaboration between two unaffiliated healthcare systems — Deborah Heart and Lung Center and Cooper University Health Care — with a shared commitment to improving access to high quality specialty healthcare in a timely manner for all members of the military community. The program offers collective expertise in over 75 specialties, with state-of-the-art hospital facilities and outpatient locations throughout Southern New Jersey and Pennsylvania.
In the world of healthcare, a high user satisfaction rating is hard to come by, which is why we are very proud that over 84% of our patients said that they would recommend us to their family and friends.
Deborah offers a full range of cardiopulmonary services all under one umbrella, including imaging, surgery, bariatric care, wound care, diabetes management, and various rehab services. Our patients benefit from getting the care they need in one place, with providers that communicate and collaborate on their care.
For the convenience of our patients in the Delaware Valley, we have providers from the suburbs to the shore, with easily accessible locations throughout Atlantic, Burlington, Ocean, and now Mercer counties.
You can get to Deborah from anywhere in Southern New Jersey without crossing major bridges, with minimal traffic, without tolls and without parking hassles upon arrival. Avoid the big cities and receive measurably better heart care at the same time. For patients whose treatment requires multiple visits, our convenient location is a meaningful benefit.
In 2021, we treated patients from 43 states who traveled across the country based on research and referrals from family, friends and physicians.
By participating in this quiz, or screening or health assessment, I recognize and accept all risks associated with it. I understand that the program will only screen for certain risk factors and does not constitute a complete physical exam. For the diagnosis of a medical problem, I must see a physician for a complete medical exam. I release Deborah Heart and Lung Center and any other organization(s) involved in this screening, and their employees and agents, from all liabilities, medical claims or expenses which may arise from my participation. Thank you for investing in your health by participating today.