Non-Discrimination and Accessibility

Deborah Heart and Lung Center’s Nondiscrimination and Accessibility Notice

New Jersey Law Prohibits Discrimination in Places of Public Accommodation

Deborah’s Commitment is to Ensure Equal Access

Deborah Heart and Lung Center prohibits discrimination on the basis of ancestry, service in the US armed forces, color, creed, disability or handicap, gender identity or expression, marital status, civil union status and domestic partnership status, national origin, nationality, pregnancy or breastfeeding, race, sex, sexual orientation or affectional orientation.

Deborah Heart and Lung Center provides Auxiliary Aids and services at no cost to the patient, family or visitor to promote effective communication, such as:

*Qualified interpreters, including

  • Foreign language interpreters
  • Sign Language Interpreters through VRI or as ordered by a physician

*Telephone aids, including TTDY telephones and large button telephones                        

*Written information in other formats (large print, audio, accessible electronic format, etc.) and translated into other languages

The determination of appropriate Auxiliary Aids or services, and the timing, duration, and frequency with which they will be used to provide effective communication will be made by a Physician at Deborah, in consultation with the Patient and/or family or visitor when practical. The assessment made by Deborah will take into account all relevant facts and circumstances, including, for example, the individual’s communication skills and knowledge, the nature, length, and complexity of the communication involved, the individual’s preference for either a live or video remote interpreter and the reasons why, and the context in which the communication is taking place. The ultimate decision as to what Auxiliary Aids or services are appropriate rests with Deborah, provided the decision is based on need and abilities of the patient.

If you have questions about the availability of Auxiliary Aids or services for your visit, please contact Case Management 609-893-1200 ext. 5259.

For questions about the hospital’s determination of appropriate Auxiliary Aids or services or concerns about this program, please contact Deborah’s Customer Service/ADA Coordinator during normal business hours at 609-735-2969.

If you believe that Deborah has failed to provide an appropriate accommodation for you or has discriminated against you in another way, you may contact Deborah’s Civil Rights Officer, Joyce Matheson, Deborah Heart and Lung Center, 200 Trenton Road, Browns Mills, New Jersey 08015, 609-893-1200 ext. 5820. You may file a grievance in person, or by mail. If you need help filing a grievance, Joyce Matheson, is available to help you.

You may also file a civil rights complaint with the New Jersey Division on Civil Rights (at 866-405-3050 (Toll-Free) or online www.NJCivilRights.gov) or with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html

ATTENTION: If you speak another language, language assistance services, free of charge, are available to you. Please call 609-893-1200 x 5259

 

SPANISH: ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 609-893-1200 x 5259

 

CHINESE: 注意:如果您使用繁體中文,您可以免費獲得語言援助服務。請致電 609-893-1200 x 5259

 

KOREAN: 주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다. 609-893-1200 x 5259 번으로 전화해 주십시오.

 

PORTUGUESE: ATENÇÃO: Se fala português, encontram-se disponíveis serviços linguísticos, grátis. Ligue para 609-893-1200 x 5259

 

GUJARATI: સુચના: જો તમે ગુજરાતી બોલતા હો, તો નિ:શુલ્ક ભાષા સહાય સેવાઓ તમારા માટે ઉપલબ્ધ છે. ફોન કરો 609-893-1200 x 5259

 

POLISH: UWAGA: Jeżeli mówisz po polsku, możesz skorzystać z bezpłatnej pomocy językowej. Zadzwoń pod numer 609-893-1200 x 5259

 

ITALIAN: ATTENZIONE: In caso la lingua parlata sia l’italiano, sono disponibili servizi di assistenza linguistica gratuiti. Chiamare il numero 609-893-1200 x 5259

 

TAGALOG: PAUNAWA: Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa wika nang walang bayad. Tumawag sa 609-893-1200 x 5259

 

ARABIC:

ملحوظة: إذا كنت تتحدث اذكر اللغة، فإن خدمات المساعدة اللغوية تتوافر لك بالمجان. اتصل برقم 609-893-1200 x 5259 (رقم هاتف الصم والبكم: 609-893-1200 x 5259).

 

FRENCH CREOLE: ATANSYON: Si w pale Kreyòl Ayisyen, gen sèvis èd pou lang ki disponib gratis pou ou. Rele 609-893-1200 x 5259

 

RUSSIAN: ВНИМАНИЕ: Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода. Звоните 609-893-1200 x 5259

 

HINDI: ध्यान दें: यदि आप हिंदी बोलते हैं तो आपके लिए मुफ्त में भाषा सहायता सेवाएं उपलब्ध हैं। 609-893-1200 x 5259 पर कॉल करें।

 

VIETNAMESE: CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số 609-893-1200 x 5259

 

FRENCH: ATTENTION : Si vous parlez français, des services d’aide linguistique vous sont proposés gratuitement. Appelez le 609-893-1200 x 5259

 

URDU:

خبردار: اگر آپ اردو بولتے ہیں، تو آپ کو زبان کی مدد کی خدمات مفت میں دستیاب ہیں ۔ کال کریں 609-893-1200 x 5259

 

Updated 9-11-19

 

 

PDF Deborah Heart and Lung Center Non Discrimination and Accessibility Tagline Notice (in English)
PDFChinese
PDF Polish
PDF Spanish