Deborah received the 2018 Outstanding Patient Experience Award from Healthgrades. This award places Deborah in the top 15% in the nation for positive overall patient experiences.
The Healthgrades Outstanding Patient Experience Award™ recognizes hospitals that provide an overall outstanding patient experience. Healthgrades evaluates patient experience performance by applying a scoring methodology to 10 patient experience measures, using data collected from the 32-question survey of the hospital’s own patients. Hospitals in the top 15% with the highest overall patient experience scores are recognized as Outstanding Patient Experience Award recipients. The methodology uses Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) patient survey data from the Centers for Medicare and Medicaid Services (CMS).
In 2018, 439 hospitals received the Healthgrades Outstanding Patient Experience Award, representing the top 15 percent of hospitals in the nation for patient experience. As part of the analysis, Healthgrades evaluated 3,478 hospitals that submitted at least 100 patient experience surveys to the Centers for Medicare and Medicaid Services (CMS), covering admissions from April 2016 to March 2017 to identify hospital performance in this area.
Deborah’s high performance reflects its consistently high national patient satisfaction scores.